Shipment & Returns


We use DHL/FedEx or Royal Mail, USPS, or UPS courier service to ship to virtually any address in the world. Mostly we take between 25-35 working days to deliver orders (conditions apply). cannot be held responsible for delays that may occur during transit or delays from the others, however, we shall notify you if we are aware of any foreseeable delays, in which case we will offer you an alternative product or a full refund.

Shipping Charges:-

These are applied per product and vary from country to country but mostly we charge flat shipping charges (i.e. £25.00) for orders around the world. The charges are calculated for you and are shown on the Final Review of Your Order page before you pay for the good. The final delivery charge will be calculated prior to the dispatch of the product(s) and if different from the charge shown on “the final review of your order” page you will be informed of the final delivery charges. During special promotions, costs and delivery times may vary. This will be displayed within the terms of the promotion.

Returns Policy for Custom Orders:-

Custom orders are based on the measurements that you provide, will not be responsible for any inaccuracies in the final product (your custom order) in lieu of the measurements provided. Please note that before dispatching an order, we take photographs of each part of the dress and keep them in the record so that if any misfit case arises we first investigate it by checking measurements from our records. We do not accept returns or exchanges of custom orders. If they are sent incorrect, defective, or not fit in accordance with the size ordered we will offer you a free rectifying service. reserves the right to change embroidery, style, design, and material, etc without notifying the customer.

Fit to My Budget and/or urgent Orders

In case of fit to my budget order (when is bound to make dress/dresses within a mentioned budget and/or within a specific time) we don’t offer any kind of refund. will be the sole authority to evaluate that what can offer in this regard. Any exchange or rectifying facility will be available but customers have to bear the total (both sides delivery cost) cost of delivery what so ever the original amount is.

Sampling consists of the same steps as dressmaking and also takes the same effort. Our sampling charges are £120 to £330 per dress for all wedding dresses.


In accordance with the universal retail policy for special occasion items, all sales are considered FINAL. However, we understand that online customers are purchasing under somewhat blind conditions. Thereby, we allow returns for exchanges and store credits (for future use without expiration date) as follows.

1. A return authorization number (RMA#) should be obtained via e-mail to

2. Write the RMA# on the outside of the package as well as on the enclosed packing slip with a note for the exchange/credit.

3. Return postmark the package within 3 days of the receipt/delivery of the merchandise. For Express Orders, the return package must be postmarked within 24 hours of receipt.

4. Customer must ask the address to post the returns.

Please note that any problems with the merchandise or order must be reported immediately, and returns must be postmarked within the time limit as stated above.

It is important that the return package is postmarked within the specified time under ANY circumstances for proper credit (even if RMA# was unobtained due to holidays, internet failure, etc.) Under no circumstances, items will be accepted after the occasion date!

No returns are allowed for wholesale orders, special orders, fit to my budget orders, urgent orders, clutches, and accessory items.

Customer satisfaction is important to us. If you have any questions regarding our policy or have special circumstances, please contact us via before placing the order.

If you have any question or query, please  don’t hesitate to CONTACT US